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Customer Experience Advocates are the voice of Carvana and spend the majority of the day on the phone, celebrating with customers, empathizing when things go wrong, resolving complex challenges when they arise, and creating an amazing, unforgettable car-buying experience for our customers. An advocate is the customer's biggest champion and makes the process simple, seamless, and fun! We are urgently hiring Customer Experience Advocates to work in person at our Tempe headquarters.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Carvana is fast-paced, dynamic, and ever-changing. This is a full-time, hourly position. Our work hours may flex up during busy months (Tax Season/Black Friday) and flex down at certain times of year due to business need. Depending on call volume, overtime may be required.
This department takes a wide variety of calls, and each one is unique. Advocates are trained and empowered to handle all different types of calls, including escalations. We anticipate issues, offer resolutions, and turn not-so-great experiences into unforgettable ones.
We sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people search for, purchase, trade-in, finance, and receive used vehicles, and we're not taking our foot off of the gas anytime soon.
Team spirit is evident at Carvana and every day we let our passion and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make process-driven decisions in everything we do.
We're seeking daring minds who can help us remain ahead of the curve and are committed to making a difference. If you like people and enjoy a positive, yet challenging and fun, work environment – we want you!
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Full Time
Retail
$47k-61k (estimate)
04/27/2024
06/25/2024
carvana.com
HOUSTON, TX
7,500 - 15,000
2012
AUSTIN ROJAS
$5B - $10B
Retail
We sell cars, but were not car salespeople, is a popular refrain at Carvana. Instead, we provide a seamless online car buying experience for customers from coast-to-coast. Carvana allows customers to browse, finance and purchase more than 15,000 vehicles from the comfort of home or on the go via their mobile device, while also offering the convenience of selling your car to us without ever having to step foot inside a dealership. Customers who purchase with Carvana enjoy the peace of mind that comes with our 7-day return policy, and the sense of security in knowing that each and every Carvana ...
vehicle is Carvana Certified, having passed a rigorous 150-point inspection and has never been in a reported accident. And with the option to choose as-soon-as next-day delivery or pick up from one of our signature Car Vending Machines, the days of spending a Saturday at the dealership are officially over!
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The job skills required for Customer Relations include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations positions, which can be used as a reference in future career path planning. As a Customer Relations, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations. You can explore the career advancement for a Customer Relations below and select your interested title to get hiring information.